Service Response Guarantee
Should you place an emergency call for service, we guarantee that a technician will respond within four hours or less (provided you’re covered by the Valley Office Systems Full Service Maintenance Agreement & your account is current). This applies to all service calls placed during normal business hours: 8:00 a.m. to 5:00 p.m., Monday through Friday, except for holidays. If we are unable to meet this Service Response Guarantee, your company will receive a 10% credit toward your next Valley Office Systems equipment or supply purchase. + Segment 3, 4 & 5 copiers.
Quality Supply Guarantee
Valley Office Systems guarantees the best quality supplies at considerable savings. You’ll save your company the expense of unnecessary “downtime” and costly service calls. Our unique Supply Coupon Program freezes your supply costs for up to one year. This ensures your operating cost against inflation. We will replace any defective or damaged supplies without question. In short, we guarantee that you’ll save money on supplies and delivery charges today and tomorrow.