Idaho Copier Agency Receives Nationally Renowned Award for Service Excellence Four Years Running
Idaho Falls, ID (October 19, 2015) – Valley Office Systems, a leading provider of copiers, managed print, managed IT and document solutions to Idaho, Utah, and Wyoming, has received Ricoh's RFC Circle of Excellence Certified Dealership status for 2017.
This elite certification is awarded to dealers who provide outstanding service and support in accordance with Ricoh's guidelines and is intended to showcase the "Best of the Best". Valley Office Systems has won the prestigious Ricoh Service Excellence Award for the fourth year in a row and is the only dealer in Idaho and Utah to receive the award.
To achieve this prestigious award, Valley Office Systems has met or exceeded the requirements:
- Engineer Skills Assessment
- Use of Genuine Ricoh Parts and Supplies
- Hardware and Software Training
- Relevant Industry Certifications
- Service Organization Structure
- Field Staff & Help Desk Productivity and Efficiency Measures
- Customer Satisfaction Measurement Process and System
- Effective Use of Ricoh Resources
- Business Plan Management and Process Improvement
On behalf of the Ricoh Dealer Services Team; thank you and congratulations on achieving this prestigious award.
Director, Dealer Services