OUR GUARANTEES

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OUR GUARANTEES

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Performance Guarantee*

We guarantee continuous equipment performance. Your device will perform as well on the last copy as it did on the first. We’ll replace your system if it breaks down.*

Trade-up Guarantee

As long as you keep your equipment covered by our Full Service Maintenance Agreement, Valley Office Systems offers affordable upgrades to meet the needs of your growing business.

Billing Guarantee

Valley Office Systems guarantees the accuracy of billing and the elimination of all billing errors. We make adjustments quickly and respond promptly when a customer reports an error.

Service Response Guarantee

Should you place an emergency call for service, we guarantee that a technician will respond within four hours or less (provided you’re covered by the Valley Office Systems Full Service Maintenance Agreement & your account is current). This applies to all service calls placed during normal business hours: 8:00 a.m. to 5:00 p.m., Monday through Friday, except for holidays. If we are unable to meet this Service Response Guarantee, your company will receive a 10% credit toward your next Valley Office Systems equipment or supply purchase. + Segment 3, 4 & 5 copiers.

Quality Supply Guarantee

Valley Office Systems guarantees the best quality supplies at considerable savings. You’ll save your company the expense of unnecessary “downtime” and costly service calls. Our unique Supply Coupon Program freezes your supply costs for up to one year. This ensures your operating cost against inflation. We will replace any defective or damaged supplies without question. In short, we guarantee that you’ll save money on supplies and delivery charges today and tomorrow.

*In the unlikely event of extended downtime in your office, Valley Office Systems will provide a loaner free of charge. If your equipment cannot be brought back to factory specifications, we guarantee to replace it with a machine of equal or greater capability. (This guarantee does not apply in cases of accidental damage or abuse.) This loaner program applies to equipment which is currently under Valley Office Systems Full Service Maintenance Agreement.